Shipping Policy

Last updated: May 2026

Handcrafted to Order

Every pair of PelleVista shoes is handcrafted upon receipt of your order. Please allow 7–10 business days for production before your order is dispatched. 

Shipping Methods & Timeframes

Destination	Carrier	Estimated Delivery
United States	Skynet	7–10 business days
Canada	Skynet	7–10 business days
United Kingdom	Skynet	7–10 business days
Europe	Skynet	7–10 business days
Rest of World	Skynet	10–14 business days

Delivery timeframes begin after dispatch, not from the order date.

Shipping Rates

• Free Shipping — On all orders to the United States, Canada, and United Kingdom.
• International Shipping — Calculated at checkout based on destination and order weight.
• Express Upgrades — Available at checkout where applicable.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with a tracking number. Orders can be tracked directly via the Skynet website or through your PelleVista account.

International Orders & Customs

PelleVista ships worldwide. For international orders:

• Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the order total or shipping cost.
• Customs processing may add additional time to delivery estimates.
• We recommend checking your country's import regulations before ordering.

Important Notes

• Orders are processed Monday–Friday, excluding public holidays.
• We are not responsible for delays caused by customs, carrier disruptions, or incorrect shipping addresses provided at checkout.
• If your package is lost or significantly delayed, contact us at shipping@pellevista.com and we will work with the carrier to resolve the issue.

For returns and exchanges, please refer to our [Return & Refund Policy].