This is the complete, professional Terms of Service for PelleVista, fully integrated with your department-specific emails and tailored for your luxury handmade-to-order business model.
LAST UPDATED: JANUARY 2026
Welcome to PelleVista! The terms “we”, “us” and “our” refer to PelleVista. PelleVista operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). PelleVista is powered by Shopify, which enables us to provide the Services to you.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein or available by hyperlink.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To purchase products, you may be asked to provide an email address, billing, and shipping information. You represent and warrant that all information provided is correct and complete. You are solely responsible for maintaining the security of your account credentials.
We have made every effort to provide an accurate representation of our products.
Handmade Variance: Since PelleVista products are handmade to order using natural leather, slight variations in grain, texture, and color are inherent to the material and craftsmanship. These characteristics are not considered defects.
Display: We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to limit the sales of our products to any person or jurisdiction on a case-by-case basis.
When you place an order, you are making an offer to purchase. PelleVista reserves the right to accept or decline your order for any reason.
Production Lead Time: Orders are prepared within 15 business days as outlined in our Shipping Policy.
Cancellations: As items are handmade to order, cancellations may only be requested within 24 hours of order placement. Once production has begun, orders cannot be canceled.
Contact: For all order-related inquiries or modification requests, please contact orders@pellevista.com.
Prices for our products are subject to change without notice. Posted prices do not include taxes, shipping, handling, or customs charges unless stated. You represent and warrant that you are authorized to use the payment method provided. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions.
All delivery times are estimates. We are not liable for shipping delays caused by carriers, customs processing, or events outside our control. Once products are transferred to the carrier, title and risk of loss pass to you.
Inquiries: For tracking issues or delivery updates, please contact shipping@pellevista.com.
All content on this site, including trademarks, text, images, and designs, is the property of PelleVista or its licensors. You may use the Services for personal, non-commercial use only. Unauthorized use of our intellectual property is strictly prohibited.
We may provide you with access to third-party tools (such as payment gateways or tracking apps) which we neither monitor nor have any control over. Your use of these tools is at your own risk.
PelleVista is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. You acknowledge that Shopify is not responsible for the quality of the products or any injury/loss resulting from your transaction with PelleVista.
Your submission of personal information through the store is governed by our Privacy Policy. For administrative or data-related inquiries, you may contact our lead administrator at nadirali@pellevista.com.
If you send us creative ideas, suggestions, or reviews (collectively, “Feedback”), you grant us a perpetual, royalty-free license to use and publish that Feedback. We are under no obligation to pay compensation for Feedback. For general brand inquiries or collaborations, contact contact@pellevista.com.
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to infringe upon our intellectual property rights; (d) to harass, abuse, or harm any individual; or (e) to upload viruses or malicious code.
EXCEPT AS EXPRESSLY STATED BY US, OUR SERVICES AND PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY WARRANTIES OF ANY KIND. IN NO CASE SHALL PELLEVISTA, OUR DIRECTORS, OR OUR EMPLOYEES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF THE SERVICE OR ANY PRODUCTS PROCURED THROUGH THE SERVICE.
You agree to indemnify and hold PelleVista and our partners harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan, and the courts of Punjab shall have exclusive jurisdiction.
We reserve the right to update or change any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.
Questions about the Terms of Service should be sent to us at support@pellevista.com.
PelleVista Contact Directory:
General Support: support@pellevista.com
Orders & Modifications: orders@pellevista.com
Shipping & Tracking: shipping@pellevista.com
Returns & Exchanges: returns@pellevista.com
Wholesale & Sales: sales@pellevista.com
General Inquiries: contact@pellevista.com
Headquarters Address:
Narang Mandi, Sheikhupura, Punjab, Pakistan
Phone: +92 344 4265163
| US | UK | EU | CM | IN |
|---|---|---|---|---|
| 4 | 3 | 37 | 22.9 | 9 |
| 4.5 | 3.5 | 37 | 23.3 | 9.25 |
| 5 | 4 | 38 | 23.8 | 9.375 |
| 5.5 | 4.5 | 38 | 24.1 | 9.5 |
| 6 | 5 | 39 | 24.8 | 9.75 |
| 6.5 | 5.5 | 39 | 25.1 | 9.875 |
| 7 | 6 | 40 | 25.4 | 10 |
| 7.5 | 6.5 | 41 | 25.8 | 10.125 |
| 8 | 7 | 41 | 26 | 10.25 |
| 8.5 | 7.5 | 42 | 26.7 | 10.5 |
| 9 | 8 | 43 | 27.3 | 10.75 |
| 9.5 | 8.5 | 43 | 27.7 | 10.875 |
| 10 | 9 | 44 | 27.9 | 11 |
| 10.5 | 9.5 | 44 | 28.6 | 11.25 |
| 11 | 10 | 45 | 29.2 | 11.5 |
| 11.5 | 10.5 | 45 | 29.5 | 11.625 |
| 12 | 11 | 46 | 29.8 | 11.75 |
| 13 | 12 | 48 | 30.5 | 12 |
| 14 | 13 | 49 | 31.1 | 12.25 |
| 15 | 14 | 50 | 31.7 | 12.5 |
